Unable to connect to the server.. Error Data : API_NOT_INITIALIZED on CUEAC Server Installation

[Fikri FIRAT]

Hi all,

I am trying to install CUEAC Attendant Server on Windows Server 2008 R2, tried several times. First, it got stuck on the Databahse Wizard. After three reinstalls, it still got stuck but somehow built the configure database named CFGATT and then started installing TSP. Finally, the setup has been finished and I went to the WebAdmin page. After I entered the login information, it gave an error : "

Unable to connect to the server.. Error Data : API_NOT_INITIALIZED"

I searched through the forum and found this topic :

https://supportforums.cisco.com/message/1215763

Here  I found that there's a bug and I tried to do the fix myself as instructed :

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCte44454

However, it changed nothing, looking forward to your responses.

Regards,

Fikri

[jamgale]

Fikri,

It is not working as this is not a supported environment, the current release is not supported on Windows Server 2008 R2.

The next release (April 2013) will support that version of Windows Server.