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Unable to create Contact Groups in Cisco Jabber

craig5258
Level 1
Level 1

We have a user who can't create a new Contact Group in his Jabber client (Add a contact > Create a New Group) - he gets the message "Please try again or contact your system administrator". Other users registered to the same Call Manager server can.

I found a post saying that it does need to be enabled by an admin but doesn't say where. But if it was a global setting, no one would be able to do it.

Can this be controlled on a per-user basis and if so, how do I allow it? 

He's currently using Jabber v14 (upgraded from v12).

Thanks in advance.

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