Unable to edit or add subscriber using the SA Page

a1ex_cruz · ‎03-31-2005

After the Unity 4.0(3)installation, everything is working fine but when we open the Admin Page we can edit or make changes but not including the subscriber page, everytime we open the subscriber page the only thing we can see is the name of the subscriber and the page is incomplete, any ideas?

Hin Lee · ‎03-31-2005

We need more info.

What error messages in IE or windows app logs?

Do you have Unity 4.0(3) Sr1 installed? If yes, please refer to this other post

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd6b3d1/7#selected_message

eddieshanley · ‎05-04-2005

we have seen this before, it could one of 2 things. 1 the correct java app installed but more likey 2 there is a bug with that release of unity that means u have to web to the box via the dns name, sorry i dont know why but this fixed our issues.

maminhas · ‎05-09-2005

Follow this to fix the issue.

NOTE: Running the Message Store Configuration Wizard in Step 7 below will

result in Unity services stopping and unavailability of the voicemail system

for approximately 5-10 minutes.

1. Open regedit.

2. Select the HKLM/software/active voice/commserver setup/1.0/private

registry branch.

3. Select the 'Registry' menu and choose "Export Registry File..."

4. Choose a destination directory and filename (like "Load_after_MSCW.rgs").

5. Ensure the "Export Range" is specified by the "Selected Branch" radio

button and click the "Save" button.

6. Right-click on the HKLM/software/active voice/commserver setup/1.0/private

registry key and choose "Delete".

7. Run the Message Store Config Wizard via the

...\CommServer\ConfigurationSetup\Setup.exe. Do not change any of the

values displayed in the wizard. The password for the Unity Installation and

Directory Services accounts will be required in the process of running this

wizard.

8. After the Wizard has completed, open Windows Explorer to the directory of

the registry file saved in step 5.

9. Double-click on the .rgs file saved from step 5.(Note:this step may not be required if you verify that your sa subscriber page is working fine.)

10. Verify SA access to the Subscribers page now functions as expected.

regards,

maminhas