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Unable to send outbound fax : No answer at fax number

khincung87
Level 1
Level 1

I'm having an issue on sending out the fax to an external fax machine.

Setup is pretty straight forward : PSTN(FXO)--(H323)--GW--(H323)--RF.

Does this related to phone line problem issue?

I also have another question on inbound fax. How does the gateway differentiat between voice call and fax call? Voice and fax call have the same dial pattern. How do we configure an inbound fax where the destination of the number will go through fax server instead of call manager?

2 Replies 2

paolo bevilacqua
Hall of Fame
Hall of Fame

May be describe the problem in better detail ?

thanks for the reply.

I unable to send the fax to an external fax machine. In fax ultility, the status will show "no answer at fax number". Are you able to identify what going wrong? Is this issue has to be gateway or rightfax problem??

please help!!

Below is my gateway configuration

voice service voip

allow-connections h323 to h323

fax protocol t38 version 0 ls-redundancy 2 hs-redundancy 0 fallback none

h323

  session transport udp

  h245 tunnel disable

voice class codec 1

codec preference 1 g711ulaw

!

voice class h323 1

  call start slow

dial-peer voice 91 pots

preference 1

destination-pattern 9.T

port 0/0/2

dial-peer voice 12 voip

description H323 to CUCM

destination-pattern 19.T

session target ipv4:10.0.88.222

session transport udp

voice-class h323 1

codec g711ulaw

fax-relay ecm disable

fax protocol t38 version 0 ls-redundancy 2 hs-redundancy 0 fallback none

no vad