Unity 11.5.1 - User Inactivity Timeout Value Change

[Quintin.Mayo]

Hi,

We have seen users getting locked out of voicemails, we attempted to unlock user accounts by resetting password but this did not resolve issues. After further investigation we found setting users VoiceMail Application Access to active resolved the issue. While this has fixed issues, more and more different users end up calling/emailing with the same issue. Inactive VoiceMail Application Access. We found doing our research the "System.SA.UserInactivity Timeout value can be changed using APIs, but have been unsuccessful on finding the steps to accomplish this.  Can anyone provide the documentation with the steps for modifying the value, and can someone inform of what is the default value for the "User Inactivity Timeout" ?

Any assistance would be greatly appreciated!

Thanks,

[Nithin Eluvathingal]

Configuring Inactivity Timeout

Unity Connection provides a new feature for enhanced security by allowing administrator to configure the number of days for user inactivity timeout. If a user does not login to the voicemail account from any of the Unity Connection interface, such as TUI or Web Inbox for configured numbers of days, the account is disabled and further access is denied.

To enable this feature, login to Cisco Unity Connection Administration, navigate to System Settings > Advanced > Connection Administration and enter a value for the inactivity timeout in the User Inactivity Timeout (in Days) field.

Note	By default, the value of User Inactivity Timeout (in Days) field is set to zero, which means that the feature is disabled.

When the feature is enabled the following settings are applicable to Unity Connection:

• You can search the inactive users by limiting the search criterion to Inactive Users at Users > Search Users page of Cisco Unity Connection Administration.

• You can update the VoiceMail Application Access for the user to Active or Inactive at Users > Edit User Basics page of Cisco Unity Connection Administration.

• The Check Inactive Users sysagent task can be scheduled to run at configured intervals and mark a user inactive if the user has not logged in for more than configured number of days.