Unity 4.0(3) New User Question

[calmichael]

I have searched for this thinking it would have been

asked a few times now, to no avail. . .

When a new user is imported in Unity, I believe that

until new user subscriber sign-in is completed, or

if the account is somehow altered after the import,

that a Unity based transfer to that newly created

user extension will not actually ring the IP phone

even if the template used to import had the correct

transfer setting set.

If a client wants Unity to actually transfer and

ring end IP Phones even if new user subscriber sign

in has not been completed, what is the best automated

way to accomplish this. Touching a few hundred user

accounts manually doesn't count (grin). A quick test

with Bulk Edit did not seem to work.

Thanks

[Hin Lee]

You have to set "Yes, ring subscriber's extension" on Call Transfer page of subscriber.

You can set this for the Subscriber template but before you import the Windows accounts.

[calmichael]

I did mention that "even if the template used to

import had the correct transfer setting set" in the

original post.

Even with this set, until some change is made to

the subscriber account (any change resulting in a

save being possible) or new user subscriber sign-in

being accomplished, Unity will pass a caller directly

to the subscriber's voicemail versus ringing the end

IP Phone extension.

The core question is how can I "touch" these accounts

in an automated manner as using Bulk Edit on a few

test subscribers didn't seem to take effect like a

manual change did.

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[iptelguy]

I am encountering the same issue. All of the subscribers have been imported with the correct call transfer setting in the template. If I check the "No" option, save, recheck the "Yes, ring subscribers extension" and then save again the call transfer works.

I also do not want to go in and touch hundreds of accounts if there is a quicker way of doing this.

Thanks

[iptelguy]

Just tried using the bulk edit tool to set "Enable Transfer: True" on the tranfer tab. This seems to work. I am not sure why the original setting doesn't seem to stick when using the bulk import tool.