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Unity 4.05 AvLic License Violation 48 hr shutdown error

Erick Bergquist
Level 6
Level 6

Any idea on why unity 4.05 w/offbox exchange would get a unity licensing error out of the blue? Been up for several months without a issue and first time this error occurred. There are no alerts in the licensing snap in from time the problem occurred either.

Event Type: Information

Event Source: CiscoUnity_Arbiter

Event Category: Run

Event ID: 1027

Date: 10/14/2005

Time: 6:00:08 PM

User: N/A

Computer: UNITY1

Description:

The licensing or system issues that created a licensing violation have been corrected. The system is returning to normal operation.

Event Type: Error

Event Source: CiscoUnity_Arbiter

Event Category: Run

Event ID: 1026

Date: 10/14/2005

Time: 4:59:08 PM

User: N/A

Computer: UNITY1

Description:

Licensing restrictions have been violated. System operation will be suspended in 48 hours 0 minutes. For more information, open the Cisco Unity Licensing snap-in and examine the alerts.

Event Type: Error

Event Source: CiscoUnity_AvLic

Event Category: Run

Event ID: 113

Date: 10/14/2005

Time: 4:59:08 PM

User: N/A

Computer: UNITY1

Description:

ERROR:

Error Code: 13076

Error Symbol: eAvLicErr_SysStateCorruptCurrLoc

Error Desc.: The license data extracted from the database for this Cisco Unity location (ID = '{C853F231-702A-468F-B1EB-398BC4ADC0F0}') are invalid or have been corrupted. Error 0x80090005. Bad Data.

What To Do:

RAW SYSTEM STATE DATA: <OutParam1><EffLicData><AvLicFeatureMap1/></EffLicData><EffUtilData><AvLicMapStringToLong1/></EffUtilData><PoolLicData><AvLicFeatureMap1><Item><N>LicSubscribersMax</N><V>4.0</V>0</Item><Item><N>LicUMSubscribersMax</N><V>4.0</V>0</Item><Item><N>LicVMISubscribersMax</N><V>4.0</V>0</Item></AvLicFeatureMap1></PoolLicData><PoolUtilData><AvLicMapStringToLong1/></PoolUtilData><PoolLicContributors><AvLicFeatureMap1/></PoolLicContributors><PoolUtilContributors><AvLicFeatureMap1/></PoolUtilContributors><AvLicMapStringToLocSystemState1><Item><LocationObjectId>{C853F231-702A-468F-B1EB-398BC4ADC0F0}</LocationObjectId><AvLicLocSystemState1><Lic><AvLicFeatureMap1/></Lic><Util><AvLicMapStringToLong1/></Util><LocationObjectId></LocationObjectId><DtCr>2005-10-14T21:59:08Z</DtCr><CrByComp>UNITY1</CrByComp><hrParse>-2146893819</hrParse><hrValidate>0</hrValidate><hrExpiration>0</hrExpiration><HomeServer>UNITY1</HomeServer><DialingDomainName></DialingDomainName></AvLicLocSystemState1></Item></AvLicMapStringToLocSystemState1><InfoAlertsCount>1</InfoAlertsCount><WarningAlertsCount>0</WarningAlertsCount><ErrorAlertsCount>1</ErrorAlertsCount><InfoAlerts><AvLicDataErrorSet1><Item><ErrNum>13077</ErrNum><Args><S>{C853F231-702A-468F-B1EB-398BC4ADC0F0}</S><S>UNITY1</S><S>0x80090005</S><S>Bad Data. </S></Args></Item></AvLicDataErrorSet1></InfoAlerts><WarningAlerts><AvLicDataErrorSet1/></WarningAlerts><ErrorAlerts><AvLicDataErrorSet1><Item><ErrNum>13076</ErrNum><Args><S>{C853F231-702A-468F-B1EB-398BC4ADC0F0}</S><S>0x80090005</S><S>Bad Data. </S></Args></Item></AvLicDataErrorSet1></ErrorAlerts><ComputerName>UNITY1</ComputerName></OutParam1>

========

There is also a ton of these in logs, but these were occurring before the unity licensing errors.

From other forum posts, it looks like these may not be related to above and that the

'License Logging Service' can be disabled safely to stop these warnings if it is voicemail only.

This is a unified setup with offbox exchange however.

Event Type: Warning

Event Source: LicenseService

Event Category: None

Event ID: 213

Date: 10/14/2005

Time: 9:23:17 PM

User: N/A

Computer: UNITY1

Description:

Replication of license information failed because the License Logging Service on server \\ABC could not be contacted.

Data:

0000: 17 00 02 c0 ...À

6 Replies 6

Hin Lee
Cisco Employee
Cisco Employee

According to the bug description below, you are ok. The license error occured at 4:59:08 PM

and self-corrected at 6:00:08 PM.

CSCsb98236

CiscoUnity_AvLic event 113 returns insufficient data on error

Symptom:

The application event log displays the following error:

9/6/2005 8:55:56 PM 1 CiscoUnity_AvLic 113 ERROR: Error Code: 13076 Error Symbol: eAvLicErr_SysStateCorruptCurrLoc Error Desc.: The license data extracted from the database for this Cisco Unity location (ID = '{E7C5881F-0AB7-478A-A5FC-B282097B8A7A}') are invalid or have been corrupted. Error 0x80090005.

Conditions:

Cisco Unity version 4.0(5)

Workaround:

If the event is not followed by another showing successful use of the license (see below), then

re-load the current license file via the Unity Licensing control panel.

9/6/2005 9:55:57 PM 4 CiscoUnity_Arbiter 1027 The licensing or system issues that created a licensing

Ok, Thanks. Thats an internal bug not visible in bug toolkit. I searched all sorts of combinations of text in the error and did not get any hits.

Is this fixed in a future SR, ES?

The bug was filed recently and I think that is why it's not on found on Bug Toolkit. As this is not a serious bug, and there is a workaroun, the fix will be in a later version of Unity. If you need this fixed, call TAC to see if they will get an ES for it.

Ok.

Regarding the LicenseService error, is it ok to disable the license logging service like mentioned in other forum posts on a unity offbox solution?

Yes

lilligd
Level 1
Level 1

Did you ever get a satisfactory answer/solution to this? We have been working on this with Cisco for months with no solution yet.

Thanks.