Unity 4.2(1) CUICA Commserver Installer Error

[vmarinelli]

In CUICA, after Step 1 in completing the installation of the Unity program files, a prompt was never received for the option to "Yes, I want to Restart My Computer Now". The CUICA does not proceed to Step 2 for the Installation of the Unity License and I have the option to install the Unity application again. No error prompt is displayed nor are any errors located in the Event log files. After a second installation with the same outcome, rebooting the server and logging in gave an error message of "Commserver Installer encountered a problem" and the details indicate Install.exe to be the executable with the error. Searches for similiar errors have not been found. Any help is much appreciated. Thank you.

[vmarinelli]

Screenshot attached

[vmarinelli]

Resolved.

[Davide Fiumi]

How did you solve?

[balukr]

How did you resolve ? I have the same exact problem I have reinstalled more than 8 times I still have the same problem.Please tell us how did you resolved it?

[Tommer Catlin]

Same problem. Anyone resolve this?

[balukr]

Yes and No..We thought it might be a MS problem so reinstall from scratch installed OS Win2003 but didn't install any patches from MS directly just installed SP 1 and critical patches from Cisco SP CD's and then installed Unity without any errors.

We are still not sure it is MS problem but it did resolved our problem.

[Tommer Catlin]

Thanks for the reply. The engineer said he ran MS updates from the website, which i think is what cause Unity to stop loading. They are going to reload the platform disc this morning and start over. I had warned them not to run Windows Updates, only the cisco package from CCO is needed. SP2 for 2003 should be fine. I think there is something on the Windows Updates that stops this install.

Thanks for the reply!

[balukr]

You are welcome.. so this confirms we have issue with MS updates.Good to know..