Unity 4.2 and call handler for voice menu

[alexgrenier]

hi,

i configure a call handler for make voice menu. the option 6 it's retain for "if you know this extension dial now". It's work. I would like make a restrition. The people dial for may call handler was not able to dial 69xxx.

I try with call handler, i don't see anywhere where i can make this restriction. I try with subscriber and i configure class of Service with restrition table. it's dos not work. I can dial all number.

any Idea,

i use actually call manager 4.2.3 and unity 4.2.1

Alex

[Jaime Valencia]

what restriction table was the one you changed??

there are several of them

HTH

javalenc

if this helps, please rate

[alexgrenier]

first

i create a subscriber with Class of service,

In thsi class of service i configure restriction table outcalling and transfers.

my restriction outcalling was configured

with dial strings

*=no

69xxx = no

9xxx = no

the same configuration are aplly on transfers table

when i dial 65325 (my subscriber) i unlock the number 6. After i dial 69123 and the phone ring.

I don't know where a can make another restriction.

i want this call handler or subscriber not the wide system can not dial the extensoin start by 69xxx. Actually all my call handler or subscriber can dial everything

Alex

[Rob Huffman]

Hi Alex,

Caller System Transfer

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c12.html#wp1240433

You can modify the predefined restriction tables, and you can create up to 100 new ones. You can also add up to 100 dial strings to a table. New dial strings are automatically inserted into the restriction table as Dial String 0. Note that the order of the dial strings is very important because Cisco Unity sequentially compares a phone number to the call patterns in the restriction table, starting with Dial String 0. If a number matches more than one call pattern, the number is handled according to the first call pattern it matches.

From this excellent doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a008022cb4f.html#wp1045005

You would need a;

69xxx* (Deny) Pattern

Hope this helps!

Rob

[alexgrenier]

sorry for my english, it's my second language i better in french

i make another test.

the only condition i can use restriction it's went i call directly the option caller System Transfers.

if i configure a subscriber or call handler with option 6 (all my extension start by 6) with call system transfers no restriction work.

but i check Lock this key to the action (don't wait for an additional keypress). i use the option caller system transfers. it's ok the restriction work

but i don't want this option because i now dial my number and after i dial number 1 for confirm

it's very strange, i configure caller system transfers on number 6 with uncheck lock this key and no restriction are apply.

Alex

[alexgrenier]

i resolve my problem, it's what i want but the system don't make what i want.

I use i key with caller system transfers and i can use a restriction.

It's unity, it's built on this way

Alex