Unity 5.0(1) System error when calling into CUGA (Cisco Unity Greetings Administrator)

[anthony.lotito_2]

When I call into CUGA (Cisco Unity Greetings Administrator), I get a failsafe message and the system hangs up. The below events are written in EventViewer. GUSI and AvCsMgr Diags attached.

Any help would be much appreciated.

Event Type: Error

Event Source: CiscoUnity_Miu

Event Category: Error

Event ID: 531

Date: 5/28/2011

Time: 5:23:51 PM

User: N/A

Computer: NYLCNJUN01

Description:

Cisco Unity's telephony component has encountered a serious error.

EXPLANATION:

A serious failure has occurred on port 53 while trying to open a wav file or stream.  Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected.  In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x00002220 had a failure on port 53 in method CAvMiuWave::GetLength()

DESCRIPTION: AvWav WavOpenEx2 failed with 0x00000000.

DETAILS:

FileName: Welcome.

CALLINFO:

CallerID: 2003406

CalledID: 3007910

RedirectingID: 3007910

Origin: Internal

Reason: FwdUncond

Trunk: 0.

CALL SEQUENCE:

[15:17:29:794 - 0x00002100] Drop() - S_OK

[17:23:51:209 - 0x00001D6C] LINE_APPNEWCALL(0x000115D3)

[17:23:51:209 - 0x00001D6C] SetEvent(NewCall)

[17:23:51:209 - 0x00001D6C] SetEvent(CallInfoArrived)

[17:23:51:302 - 0x00002220] Answer() entered

[17:23:51:302 - 0x00002220] lineAnswer(0x000115D3) - 0x00011439

[17:23:51:302 - 0x00001D6C] LINE_REPLY(0x00011439 | 0x00000000)

[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) entered

[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) - S_OK

[17:23:51:427 - 0x00001D6C] LINECALLSTATE_CONNECTED(0x000115D3 | Active)

[17:23:51:427 - 0x00002220] WaitFor(0x00011439 | CONNECTED) - CONNECTED

[17:23:51:427 - 0x00002220] Answer() - S_MIU_CONNECTED

[17:23:51:427 - 0x00002220] GetMediaLength() entered

[17:23:51:427 - 0x00002220] WavOpen(Welcome) - 0x00000000

[17:23:51:427 - 0x00002220] GetMediaLength() - 0 | E_FAIL

[17:23:51:427 - 0x00002220] Play() entered

[17:23:51:443 - 0x00002220] WavOpen(Welcome) - 0x00000000.

Event Type: Error

Event Source: CiscoUnity_Wav

Event Category: Error

Event ID: 807

Date: 5/28/2011

Time: 5:23:51 PM

User: N/A

Computer: NYLCNJUN01

Description:

Cisco Unity's multi-media component has encountered a serious error.

EXPLANATION:

A serious failure has occurred on port 53 while opening an audio stream.  Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected.  In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x00002220 had a Failure on Port 53 in AvWav

DESCRIPTION:

File: H:\views\CUESB1_view\un_Miu\UnityAvWav\WAV.cpp(1095)

Method: WavOpenEx

Failure: call to mmioOpen(Welcome) failed(101).

[Tommer Catlin]

How are you getting to the CUGA?   Have you tried the following:

- Configure caller input off the Opening Greeting call handler say option #5

- call into the opening greeting and press 5.   What do you get?

If you get an error, it sounds like you have a db error.  Have ran through dbWalker and check for any errors?

Cheers!

[anthony.lotito_2]

Tommer,

I found the issue that caused problem.

One of the Unity Admins (hand slapped)  used RDP in Console mode which redirected the custom wave driver. This is a known issue with using RDP in Console mode in Windows 2003. There is a MS Hotfix 928046 that should have prevented this from happenning, but it was alraedy installed. A Server reboot cleared the condition and its all working again.

Thanks for the reply.