06-24-2008 04:50 AM - edited 03-18-2019 09:10 PM
Hello,
I am installing a Unity 5 VoiceMail-Only system on a Cisco MCS 7825 H3 system that has been installed with the Unity Platform 2003 OS and that has an on-box Exchange 2003 SP2 server. At the CUICA I can not go further than the Message Store configuration - I can enter the UnityInstall password and I can select an account to access the Unity Administrator, but when I click "Next" then it just closes.
After rebooting and logging in with the UnityInstall account again, I get a window that tells me "Setup.exe encountered a problem and needed to close". In the Event viewer I get:
-----------------------
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 6/24/2008
Time: 1:44:53 PM
User: N/A
Computer: CLANC-JUB-UNTY
Description:
Faulting application Setup.exe, version 5.0.0.183, faulting module Setup.exe, version 5.0.0.183, fault address 0x00005f51.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 53 65 74 ure Set
0018: 75 70 2e 65 78 65 20 35 up.exe 5
0020: 2e 30 2e 30 2e 31 38 33 .0.0.183
0028: 20 69 6e 20 53 65 74 75 in Setu
0030: 70 2e 65 78 65 20 35 2e p.exe 5.
0038: 30 2e 30 2e 31 38 33 20 0.0.183
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 35 66 t 00005f
0050: 35 31 51
-----------------------
Did anyone have similar issues?
Thanks,
Tim
06-24-2008 10:44 AM
Make sure that the UnityInstall account is a domain admin in AD. If it is and still fails, add Exchange Enterprise Servers and/or Exchange Domain Servers and try MSCW again. See if that helps at all.
Tray
06-24-2008 11:26 AM
When you run PW and choose the UnityInstall account it gives it the right permissions. However you need to be logged in with and account that has the permissions to give. Domain Admins should be sufficient as Tommer said.
rlp
06-24-2008 11:24 PM
Thanks for the replies, but unfortunately not yet with the desired result. My PW completed successful and I added the two groups to my UnityInstall account...
Any other suggestions?
Cheers,
Tim
06-25-2008 12:11 AM
Sounds like an exchange permissions problem to me, did you properly delgate exchange permissions?
06-25-2008 01:05 AM
Exchange permissions are set according to the instructions after the permissions wizard: both UnityInstall and UnityDirSvc have "Exchange Administrator" rights at the organisation level.
06-25-2008 03:28 AM
I did an uninstall of Unity (using the Unity Uninstall tool available on www.ciscounitytools.com) and tried reinstalling with the installation DVD's downloaded from the CCO software downloads. I did not run into errors and at first sight everything looks to be working fine.
If all continues to work fine it could mean that we received a DVD with errors in the software box sent to us.
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