Unity 5 - Licensed Features

[dmuran]

Hi guys, I have Unity 5 in a demo environment but I don't see an option for message monitor to enable it. I believe that the license I got includes this feature too but my question for you is; what do I have to have licensed in order to see message monitor, visual voicemail, etc.?

Thanks in advance.

[thisisshanky]

Phone view and message monitor are not licensed features. You can simply enable them by going to Unity Tools depot and click on the integrations and you will see a Phone View tab. This sets the global configurations for Phoneview, like Callmanager administrator user name and the CTI user you define in Callmanager. ( i am assuming you have already done all that).

Then under each Subscriber in Unity, under Features menu, you enable Message monitor.

HTH

Sankar.

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[dmuran]

Thanks Sankar. That's exactly what threw me off suspecting that I might not have license for this feature. I got the CTI user (Application User, correct?), phones associated with this user as well. In the Unity, I enabled the message monitor and updated user name and password for this application user associated with the phones but when I go in the Features menu for either user I don't see an option for Message Monitor.

I have Broadcast Messages with 2 selectable options.

I have Find Messages by Phone with 2 options and I have Message Security with 3 options. That's all I have under features for the subscriber. Any ideas?

Thanks a lot.

[thisisshanky]

Did you restart unity when it prompted you to do so after updating phone view settings ?

[dmuran]

I did. I restarted the services but didn't restart the server and when you just mentioned it I went through the reboot process.

Same thing. I have the message monitor enabled and when I go to features I don't see that feature to check and enable for the user. Any ideas? Thanks for spending your time helping.