Unity 8 virtual mailbox question

[don.click1]

Folks - I am not sure this is the right board, but Ill give it a shot.

We have setup a hunt group in UCM that also has a Virtual Mailbox. Is there a way to, without converting this to a call handler, have the voicemails left on this account show up on another users phone/email? (We use Exchange 2007 as the message store).

We found out recently that there has been unchecked/unread/unheard messages sitting in this virtual mailbox for quite some time - and I am looking for a way to make sure this does not happen again from the system side.

Thanks.

[Rob Huffman · Accepted solution]

Hi Don,

If you are looking for a visual indication like the RED Message lamp on

a specified phone have you thought about using Alternate MWI?

Check out Step #5 from this doc ( Under MWI Extensions) this will allow you to add the MWI for the specified Extension.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps

Setting Up Alternate MWIs for Extensions on the Same Phone System

Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.

To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.

To Set Up Alternate MWIs for Extensions on the Same Phone System

--------------------------------------------------------------------------------

Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.

Step 2 Confirm that the Use MWI for Message Notification check box is checked.

Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.

Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:

Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

Enter , (comma) to insert a one-second pause.

Enter # and * to correspond to the # and * keys on the phone.

Step 5 Click the Save icon.

Step 6 Repeat Step 3 through Step 5 as necessary.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html#wp1808513

Cheers!

Rob

[don.click1]

This is exactly what we were looking for.  We so rarely need this type of option, we dont get into that portion of the account much.

thank you.

[Rob Huffman]

Hi Don,

You are most welcome

Cheers!

Rob