Unified Communications Infrastructure

If an agent is in multiple queues and becomes available while there are calls waiting in those queues, what is the selection process to determine what queued call it will get? I have an agent in two queues (Site A and Site B) with Site A being local ...

I am using Cisco Unity connection 8.x. As you know if you dial into Cisco Directory handler of Cisco unity connection, you can search a user. After selecting the user, system will transfer the call on his phone. What I am looking for, after finding a...

Hello,Do you know the distance/lengh you can use a crossover T-1 cable {assume CAT-5} with RJ-45 between a Cisco router's T-1 interface and a T-1 interface on a Norel PBX to do a QSIG T-1 link? I was told 200 feet but wondering if anyone has informat...

hi,does it possible to implement T37 fax on ISR with Unity connection V8? If yes please give any guide line documentation and recommendation.Regards

I have a Unity 1.1 Build 10 running on an Exchange 2003 server.  When I save a voice mail, where is that message saved in the Unity server? If I want to save that message as a wav file to an external drive,how do I do that? If you could give some sug...

We have 3 servers in our cluster, 2 @ the main office and 1 @ a remote site.  Phones are generally registered to either CCM2 (Sub located @ main office) or CCM3 (located @ remote site).  There is a 100 Mb link between the 2 sites, everything appears ...

Hey any one can guide me to integrate SIP dialer to UCCE 8.0???I need to know how to configure it in the UCCE 8.0.If any documents for configuring SIP dialer in UCCE8.0 kindly share the link..I need the procedures and steps..Thanks

Hi all,I'm setting up an ip phone system with callmanager express 7.1, in order to play a welcome messange (only). should I use B-ACD or not? or is there are other simple way to do this?when someone call the number, he should hear a welcome messange ...

Hello,I'm having a rather unusual issue with Cisco Agent Desktop that I hope somone could give me some insight on.  First let me give you a little background.  All users in the company, over 300, were on Windows XP SP3 using CAD 4.5.7.4.  It was then...

Hi all,Firstly I was using the single CUCM7.0 server with the single UCCX 7.0 server. Now I am going to add the second CUCM and UCCX in the cluster. I was first configured the UCCX server as a single node. Now I have to configure this as a first node...

I have an issue on a particular machine that is running CUPCv8, when a contact is selected within a group listing, the detailed contact information window is partially hidden behind the main CUPC window.  Does anyone know how to resolve this issue?Th...

Hello All.  I hope to get some guidance on the following upgrade scenario as the community has provided great insight and assistance in the past.Upgrade scenario - Physical MCS7800 series SW version CUCM 6.1.3.1000-16 with Pub/Sub to Virtual CUCM 8.0...

Hi,I have idivert configured in the softkey template for our assistants, and for our administration, and when i call a phone and press the idivert button it sends the call to voicemail, so that works well.Now when I have a call come in to the assista...