Unity Call Handler Option out to cell phone

[johnnywan]

Hello. I adjusted the restriction tables and CSS to enable Unity to oudial to an external cell phone. I know Unity can successfully dial the desired number.

I need to give the user the option to hit a digit from within a call handler to have Unity automatically dial an external cell phone number (on-call cell).

What is the best way to accomplish this? As my options on the caller input page are the normal "Send caller to" options and I am not sure the correct way to do this.

Any assistance would be appreciated and thanks in advance.

Send caller to options include:

Broadcast Message Administrator

CVM Mailbox Reset

Call handler

Caller System Transfer

Directory handler

Easy Sign-in

Greetings Administrator

Hang up

Hotel Checked out

Interview handler

Sign-in

Subscriber

Subscriber System Transfer

[Clifford McGlamry · Accepted solution]

1.   Create a call handler.

2.   On the transfer page, determine which type transfer you'll use.  Standard, closed, or alternate.  Make sure you check and see if the alternate transfer is enabled (it is by default on some of the Unity products).  If it is, that's the only one that will be used unless you change it.

3.  On the Caller input page of the handler you already have, select Call Handler => Transfer (not greeting) and select the call handler you built and configured in #1 and #2 above.

As a side note, configuring Unity where it can dial outside numbers opens you up for toll fraud issues.  You're better off configuring a CTI route point and doing a call forward all of that to the cell phone.  Then Unity is simply outdialing to an internal DN. 

Cliff

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[johnnywan]

Thank you!