11-25-2014
03:01 PM
- last edited on
03-25-2019
09:53 PM
by
ciscomoderator
Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
ServletException Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
root cause:
NoClassDefFoundError Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
note: The full stack trace of the root cause is available in the logs.
Has anyone experience this issue? Any solutions? Your assistance is greatly appreciated!
11-27-2014 04:23 AM
When you upgrade from Unity Connection or CUCM version 9.1 to 10.X , ELM is replaced by PLM. Are you trying to login into ELM or PLM?
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/releasenotes/CUCM_BK_P64D2D8C_00_plm-rn-1051/CUCM_BK_P64D2D8C_00_plm-rn-1051_chapter_00.html
HTH
Manish
12-16-2014 12:00 AM
Hi jayawarh,
I need to upgrade unity also from 9.0.1 to 10.5.
Can you please explain upgrade process shortly?
Do i need to add cop file before upgrade and locale after upgrade?
Best Regards,
Mesut
12-16-2014 03:51 AM
Hi Mesut,
you can refer the link for migration
regds,
aman
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