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Unity Connection 10.5 - System default greeting is blank

shikamarunara
Level 4
Level 4

‎11-04-2015 08:01 AM - edited ‎03-19-2019 10:18 AM

Hello,

     We have a Unity Connection 10.5 cluster, is working fine otherwise but we've noticed that the system-spoken name greeting for accounts is blank (In other words, it'll say "Sorry, is not available" instead of, "Sorry, Sam is not available").  Which service does this feature belong to, I would like to try restarting it.  Any help is appreciated.

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Manish Gogna
Cisco Employee
Cisco Employee

‎11-04-2015 08:18 AM

Hi,

Can you check the Disable Identified User Messaging Systemwide setting on the System Settings > Advanced > Conversations page. Is it enabled?

Manish

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shikamarunara
Level 4
Level 4
In response to Manish Gogna

‎11-04-2015 08:40 AM

Hi Manish - it is not checked.

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