Unified Communications Infrastructure

I am trying to set it up so that I can have mutiple number ring at my desk phone along with at the attendaded person desk.  we are using 88XX phones and when I try to add a second line to my line it does not ring when the second line is called.  I d...

When a call is being dialled and and inbound call comes into the same phone and then you press dial while its ringing you get an `AutoDial Cancelled' message.Does anyone know a way to override this or a way to make calls while it is ringing? (with Ci...

We are attempting to setup a Hotline that people can call into annonymously.  I have un checked all the center information boxes under the Playback Message  Settings and that does not play the sender information when you play the message however, aft...

HiI currently have a phone that shows un registered under the phone configuration settings. The interesting part is the phone used to work fine previously. Any help will be appreciated.  

I have a customer that is getting CTIOS Error 12005 when they login using their agent ID and extention. If they login with their agent ID and someone else's extension, it works just fine.I've traded out the phone, deleted and recreated the device an...

Hello,      We have a Unity Connection 10.5 cluster, is working fine otherwise but we've noticed that the system-spoken name greeting for accounts is blank (In other words, it'll say "Sorry, is not available" instead of, "Sorry, Sam is not available"...

As per http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-6/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-6.pdf  the 7800 and 8800 series IP phones are not officially supportewd yet with Expressway MRA, but th...

we installed cisco prime standard(assurance) vesrion 11 , we added cucm and unity , but when we tried to add IM&P 10.5 i got : This device cannot be added because it is older than version 9.0   please advice

I Tried to install ASDM but i didnt success all time givng  message java runtime environment is not installed on this machine. please install Java runtime environment from http://java.sun.com/javase/downloads can you please advise me how to solve thi...

Good day, I have found many useful information about customizing the ring list, but is there a way to have multiple ring lists available at the same time? For example: Ring list #1 for IT phones, and Ring list #2 for all other phones. Thanks in advan...