Unity Connection (15.0.1) - Mapping Call Handler relationships

[NotSure2505]

Is there a way to easily map relationships between call handlers aside from iterating through each one manually? I am trying to clean up orphaned handlers and am trying to see if there is a way to tell if a handler is assigned to a caller input option from another handler, or if it would be referenced anywhere else.

[Maren Mahoney · Accepted solution]

You are looking for a tool like the Audiotext Manager available at CiscoUnityTools.com:  https://ciscounitytools.com/Applications/CxN/ATM/ATM.html 

Use of the tool will require installation of the ODBC drivers (and .NET 4.5 or later), but once you have those installed there are a LOT of awesome tools that you can use.

The tool has been formally tested through CUC v12, but not later versions. I have used it with CUC 14SU3 successfully, but not with 15 (as the org I'm working with hasn't upgraded yet) so there is a possibility it won't work with 15.

Another tool that might be of help is the Call Handler Data Dump https://ciscounitytools.com/Applications/CxN/CallHandlerDataDump/CallHandlerDataDump.html  which again hasn't been formally tested with CUC 15, but is a 'read' operation only so trying it out should have low risk.

Let us know if you have questions!

Maren

[NotSure2505]

Thank you. I will explore these options.