Unity Connection 8.5.1ES16.11900-16 Call Handler bug

[george brown]

Hi, I've just installed Connection 8.5.1ES16.11900-16  My problem is with

my call handlers.  If I create a new handler, then edit the closed greeting, I can then enable it, and record my prompt ect - all ok.

If however, I check the "During Greeting / Ignore Caller Input" check box and hit save, the "Status" and "Callers Hear" radio buttons blank out, also the "Play/Record" section greys out

I then cannot go back and remove the "During Greeting / Ignore Caller Input" check box, because when I hit save, I get a blank screen with "Internal Error, try again"

[Rob Huffman · Accepted solution]

Hi George,

It almost sounds like you are hitting this bug;

CSCtn75890 Bug Details	Bug #9 of 13 | < Previous | Next >

UC 8.5(1) - Play/Record button grayed out on greetings page.
Symptom: Cisco Unity Connection Administration (CUCA): The "Play/Record" button under recordings is disabled (grayed out), and the selection under "Callers Hear" becomes unchecked. Conditions: When using Microsoft Internet Explorer to administer Cisco Unity Conneciton 8.5(1), and enabling the "Ignore Caller Input" during greeting option. Workaround: Use Mozilla Firefox browser to access the CUCA	Status Fixed              Severity 3 - moderate Last Modified In Last 3 Days         Product Cisco Unity Connection          Technology 1st Found-In 8.5(1)                    Fixed-In 8.6(0.98000.22) 8.6(0.98000.24) 8.6(0.60) 8.5(1)ES29 8.5(1.12012.1) 8.6(0.62) 8.6(0.98000.63) 8.6(0.98000.69) 8.5(1.12013.1) 8.6(1.96000.4) 8.6(0.99981.2)

Cheers!

Rob

[george brown]

Thanks Rob!!

That was exactly the issue.

Regards,

gmb

[Rob Huffman]

Hey George,

You are always welcome

Cheers!

Rob