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Unity Connection 8.6.2 Quota Exceeded Behavior

rgoyette
Beginner
Beginner

Once a voice mailbox hits the upper end quota we expect that when the next (internal) caller rolls to VM they will not be able to leave a message. I would also expect that Unity Connection would inform the caller that the voice mailbox is full.

At this time we are not seeing that behavior.

When the voice mailbox is full it lets an internal caller appear to leave a message. The a few minutes later the caller may (or may not) get a notification to their voice mailbox informing them that the message was not delivered.

Searches do not hit on any behavior even close to what I've described.

Anyone seen anything resembling this behavior? If so, what was required to correct the issue?

One last question: when a voice mailbox is full shouldn't Unity Connection inform a caller prior to them attempting to leave a message?

Thanks,

-Ray Goyette CCIE 8099

1 Reply 1

yahsiel2004
Rising star
Rising star

That is the normal behavior.


Message Quota Enforcement: Responding to Full Mailbox Warnings in CiscoUnity Connection 8.x When users hear a prompt related to a full mailbox, it means that one or more of the three quotas that limit the size of voice mailboxes has been reached: ?If a mailbox has reached the size of the warning quota, the user hears a warning that the mailbox is almost full. ?If a mailbox has reached the size of the send quota, the user is unable to send messages and hears a warning that messages cannot be sent. If the user mailbox contains deleted messages, CiscoUnity Connection offers the option to remove all deleted messages. ?If a mailbox has reached the size of the send/receive quota:?The user is unable to send messages.?The user hears a warning that messages cannot be sent.?Unidentified callers are not allowed to leave messages for the user.?Messages from other users generate nondelivery receipts to the senders.?If the user mailbox contains deleted messages, Connection offers the option to remove all deleted messages. If necessary, the user can also remove saved or new messages individually until the mailbox size is below the quotas.

Sent from Cisco Technical Support Android App

HTH Regards, Yosh
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