Hello All - I have a Cisco Unity Connection 11.0 along with CUCM 11.0. I'm struggling with a call handler. The problem I am having is after a person hears the greeting I would like it to go to a hunt pilot number in CUCM if no option is selected. I can not figure out how to accomplish this. Hoping there is someone who can steer me in the right direction. Thanks.
Hi Jaime - Thank you for the response. So I built a new call handler and set the after greeting action of the original call handler to go to the new call handler. I'm not sure if I programmed the new call handler correctly. This is what I did. I went into the transfer rules of the new call handler and set the transfer calls to go to the hunt pilot number. Does that sound right or am I missing something else or configured it incorrectly. Thanks.