Unity Connection call transfer to variable extension on CUCM

[Axel Pichelmann]

Hi,

Is it possible to create a Call Handler on Unity Connection, that allows a caller to dial an extension and the Unity transfers the call to this extension on the CUCM?

Is there an other way, without call handler?

I think wie Unity Express such transfers should work, but I do not know if Unity Connection offers the same possibility.

Thanks

BR
Axel

[Rob Huffman · Accepted solution]

Hi Axel,

Yes, this feature is certainly available when using Unity Connection. Building this with the use of a call handler is your best bet! If the extensions you are dialing from the call handler do not have mailboxes on the system you will need to look at the setting described in the link below.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag115.html#pgfId-1052082

Cheers!

Rob

[Axel Pichelmann]

Hi Rob,

great, found the settings on CUC.

Thanks a lot.

BR
Axel