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Unity Connection Call Transfer

armingojak
Level 1
Level 1

Hello everyone,

I have setup CUCMBE at my office and now i have problem with call transfer to operator.

I have setup Direct Routing Rules and System Call Handlers with custom Recording. Also I was sync users from CUCMBE.

When I call from outside I get welcome greetings and after that when I want to transfer call to operator I get Cisco Voice message

"wait while I transfer your call" and after that "Sorry EXTENSION is not available, record your message..."

How can I avoid this problem?

Also, how can I disable Cisco Voice message "wait while I transfer your call" when I want to do call transfer to operator? This is needles to us.

Regards,

Armin

19 Replies 19