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unity connection call transfer

Hello

we have unity connection 8.0.3.20000-2 integrated with UCM 8.5.1 via SIP Trunk

the caller input options to transfer to other user's extension isn't working properly

when i select an option to be transfered to a user's extension i get the greeting , the phone never rings

i check the transfer rules and the transfer options and changed it to transfer instead of greeting

i also confirmed that the re-routing CSS on the sip trunk can reach the ext partition

is there a setting that we need to disable/enable ?

thanks

2 Replies 2

please disregard

problem resolved

I am having the same issue.  What was the resolution?