10-13-2011 06:22 AM - edited 03-19-2019 03:46 AM
I created about 1K users with a shared COS and User Template.
I have been asked to change the 0 out option on all of these users to a common operator. Currently, 0 goes to the default operator. The easy fix wouldl be to change the default operator, but since there are 1K other users on the system that want to remain as is, this is not an option.
Any idea in BAT or otherwise how to do this without touching every user?
UC 8.5
Solved! Go to Solution.
10-13-2011 06:59 AM
Hi there,
Sorry about that, it looks like Bulk Edit may have changed in 8.x from where it
was accessed in 7.x which we run
Here's a clip;
To Edit User Account Information in Bulk Edit Mode (some editing from original)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
Try a couple of test users first to come up with the exact plan.
Cheers!
Rob
10-13-2011 06:32 AM
Hi there,
This can be done via the Bulk Edit Utility in CUC
Here's the path;
CUC admin> Bulk Edit Utility> Users with VM>select users> Caller Input> make changes
to menu entry action> Call Action> Transfer to Alternate contact #>enter new operator extension>
Next>Finish
Just did a bunch this way the other day.
Cheers!
Rob
10-13-2011 06:47 AM
Thanks Rob, but I am still getting used to the UC menu structure and having problems following your instructions.
I have an option under Tools>Bulk Admin Tool, but dont see a Bulk Edit Utility. The BAT doesn't seem to get me where I need to be.
10-13-2011 06:59 AM
Hi there,
Sorry about that, it looks like Bulk Edit may have changed in 8.x from where it
was accessed in 7.x which we run
Here's a clip;
To Edit User Account Information in Bulk Edit Mode (some editing from original)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
Try a couple of test users first to come up with the exact plan.
Cheers!
Rob
10-13-2011 07:10 AM
Nailed it as usual...thanks for pointing me in the right direction.
10-13-2011 07:13 AM
You are most welcome my friend! Sorry for the bum info in the first post
Cheers!
Rob
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