05-03-2017 12:16 AM - edited 03-19-2019 12:24 PM
Hi Folks,
I need some help to troubleshoot the error message below in unity connection.
" A User with the specified extension already exists in the Partition."
I need to assign extension 8200 to the call handler i created.The problem is 8200 was referenced in past by another call handler for some other site which is not there any more.
There was a forward routing rule for the old site call handler with reference to 8200. Hence i deleted the old call handler and the routing rule. however still it doesn't allows me to assign the 8200 extension to my new call handler.
I checked the system and can't find 8200 specifically anywhere. Is there any commands to run via root to find reference in unity. Or is there a way i can find dependency records for the number in the unity connection ??
I am running 11.5 version.
Regards,
Alok
05-03-2017 05:26 AM
It's possible it's assigned to another user, one way to check is use "user data dump" tool from following link and search for the extension across the file.
http://www.ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html
03-02-2018 02:51 PM
When you add an alternate extension to a user ID and get the message
“A User with the specified extension already exists in the Partition.”
How do you determine where the extension is?
-- Search user
-- change the “Limit search to” box to “partition”
-- Change the radio button to “Display Primary and Alternate Extensions in Selected Partition”
-- Change search criteria to “Find users where Extension contains <the alternate extension you’re looking for>”
-- Click “Find”
The result is the user id where your alternate extension is presently (mis)configured.
02-07-2019 02:44 AM
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