Unity Connection fails to sync user AXL issue

[Carlo Poggiarelli]

Hi guys

I recently upgraded CUCM to version 11.0 and left UCNx to version 10.5.

Trying to sync users , i've found that AXL user on UCNx  was no longer connecting to CUCM reporting the "failed to send message to remote AXL server" 

Looking at CUCM traces, it seems that cucm receives requests from an AXL client with version 8.x

I'm already aware of the "Removal of 8.x version of AXL (CSCus60569) but this should not be related to my actual UCNx version.

Any clue?

Thanks

Cheers

Carlo

[Chris Deren]

Did you try restarting AXL service on both sides?

How about resetting the password on both sides and ensuing the password policy on the application user in CUCM is set not to expire, etc?

[Carlo Poggiarelli]

Hi Chris.

Yes.. tried everything... 

consider that if I upgrade UCNx to 11.0 all works fine but my customer doesn't have ECMU to upgrade to that version :( so I have to roolback to 10.5

Cheers

Carlo

[Carlo Poggiarelli · Accepted solution]

Hi. Just for your info.

I opened a TAC and we found that 10.5.2 is affected by CSCuv21270 bug..

***   Improper AXL Message While connecting  to latest CUCM.

This defect is fixed in Engineering Special version 10.5.2.13032-1.****

HTH

Carlo

[Rob Huffman]

Hi Carlo,

Thanks for your feedback on this my friend (+5). This type of follow up is very helpful!

Cheers!

Rob

[Carlo Poggiarelli]

Rob, my friend...

Thanks  for endorsement 

Cheers

Carlo