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Unity connection greeting issue

Yazen Alaa
Level 1
Level 1

Hi

I have unity connection 8.X , i want to create greeting as following as below :

"Welocome to xyz company for english press 1 for arabic press 2 , "

when press "1 " for english

you will hear greeting

" press 1 for Marketing department

press 2 for sales department

0press 0 to go to operator"

when press "2" for arabic

you will hear the same above but in arabic  language

"press 1 for Marketing department

press 2 for sales department

0press 0 to go to operator"

my question is how many call handlers i will create and for what exactly ?

and how the call handlers  it will be ???

I will do standard and closed for this setup or i dont need ????or only call handlers that set

please i need help ASAP

thanks and regards

1 Accepted Solution

Accepted Solutions

garethpeart
Level 3
Level 3

You'll need a total of 3 call handlers:

1. The Options greeting (English or Arabic)

2. The English Call Handler

3. The Arabic Call Handler

The easiest way is to create the 2nd and 3rd call handlers first and the Options Handler last ( So you can easily point to the language call handlers in your caller input)

I would only do the closed greeting on the Options handler and have that greeting recorded in both English and Arabic with the after greeting option going to the operator voicemail box

View solution in original post

5 Replies 5

garethpeart
Level 3
Level 3

You'll need a total of 3 call handlers:

1. The Options greeting (English or Arabic)

2. The English Call Handler

3. The Arabic Call Handler

The easiest way is to create the 2nd and 3rd call handlers first and the Options Handler last ( So you can easily point to the language call handlers in your caller input)

I would only do the closed greeting on the Options handler and have that greeting recorded in both English and Arabic with the after greeting option going to the operator voicemail box

Hi

it is done and I found the best solution  , i did create 3 call handlers

one for welcome greeting

second one for arabic

third one for english

thanks for all

Hi Yazen,

 

Can you please share your script with me, I have to do the same scripting.

 

Thanks

Shahzad

CUC has no scripts, it's just call handlers, and caller input to configure a simple AA, the topic has been discussed thoroughly in CSC and I even have a small config guide in my UC FAQ

HTH

java

if this helps, please rate

your are right, am looking for script which gives choice to user to select either English or Arabic keeping default language Arabic.

I have already prepared one script which need little modification.

will appreciate if you could help me out.

 

Thanks

Shahzad