Unity connection - how to verify if an email of the voicemail is being sent out

[BILL PETERSEN]

Hi Guys

I am running unity connection 8.5 and I am integrated with exchange 2010. Single inbox seems to be working fine for all users except one. The users info in unity connection looks fine and is pulling down from AD using the LDAP integration just fine. He seems to get voicemail in email about half the time.

I would like to verify if I could what is leaving the Unity connection server to show the issue is related to the users pc setting or the exchange server.

Any way I can use a tool to verify that when a voicemail is left Unity connection sends the message to the exchange server?

thanks

Bill

[Brad Magnani]

Hi Bill,

There's no easy way other than looking at traces, really.  I'd check to see if the client machine is using Outlook in cached mode, or if they're doing any type of scheduled archiving, or sending voicemails via rules to a local .PST, etc.

Hope that helps,

Brad