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Unity connection upgrade from 7.x to 8.x Phone Menus and Voice Commands question

UC Support


I will migrate from Unity Connection 7.1.x to 8.5.x and I have a quick questions in regards the key mapping, more specifically for Voice commands, I would like to know if:

Unity Connection 7.x

Switch to temporarily using touchtone keys

"Touchtone conversation"


Is the same as

Unity Connection 8.x

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)


Or what would be difference in terms of end user interaction.

Thanks in advance.



1 Reply 1

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Carlito,

The behavior did change slightly between 7.x and 8.5. here's the note

from the relase notes for 8.5

Allowing Users to Toggle Between the Touchtone and Voice-Recognition Conversations

In Cisco Unity Connection 8.0, users were able to press 9 to switch from  the voice-recognition conversation to the touchtone conversation. In  Connection 8.5, that functionality has been enhanced. Now, when the user  presses 9 while in the main menu of the conversation, the key press  functions as a toggle between the voice-recognition and touchtone  conversations. If users are assigned to the voice-recognition  conversation and press 9 while in the main menu, they are switched to  the touchtone conversation, and vice versa.

If you prefer that users press a different key to toggle between the  conversations, use the Custom Keypad Mapping tool to assign a different  key or keys. For instructions, see the "Custom Keypad Mapping Tool in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x, available at

Note At  any time while signed in to Connection, users who are assigned to the  voice-recognition conversation can say "Touchtone conversation" to  immediately switch to the touchtone conversation



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