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783
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5
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Unity not answering

slc2
Level 1
Level 1

UM 4.04sr1, w2k, Exchange 2003.

This morning found Unity not answering calls. The only error I found is:

Event Type: Error

Event Source: CiscoUnity_ConvAddrSearch

Event Category: Error

Event ID: 109

Date: 8/31/2006

Time: 7:21:08 AM

Description:

Unexpected entry into a subroutine of the subscriber search conversation. Address Searcher Evaluate Input State should not be called without digits. Possible causes could be memory corruption of a switch integration issue. 205

Several ports showed busy for 23+ hours. I also observed status monitor showing calls coming in but, while listening it was not answering. After rebooting, everything worked fine. Any ideas?

3 Replies 3

Hin Lee
Cisco Employee
Cisco Employee

change HKLM\Software\Active Voice\MIU\1.0\Initialization\MutexSleepTimeMS to 500ms or 1000 (for a full second)

this might be related to CSCef80398 MIU - Exceptions after Unity srvr reboot causes calls no ans.

Hin Lee
Cisco Employee
Cisco Employee

posted es35 for you.

Thanks for your response. I already have ES35 installed and the registry changed to 700ms.