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Unity O365 Unified messaging association

amith80kumar
Level 1
Level 1

We have Cisco Unity integrated with O365 for Unified Messaging. I see from this URL that only 1800 users are supported with one service account and if we need more then we need to add another service and associated additional users.

Configure Unity Connection for Office 365 - Cisco

But I have a feeling it supports more users. Does anyone know how many users we can associate with a single Unified messaging service?

Thank you

Regards
Amith

1 Reply 1

Brad Magnani
Cisco Employee
Cisco Employee

It's not going to restrict you from adding more, but you'll be outside the scope of performance testing and feature scaling support.  If you need to call TAC, you'll be asked to move users to a second UM service account.

Brad