Unity ransfer back to originall called number

[j.huizinga]

Hi,

I have something with a customer. They want for a range of DID numbers to check when company is closed or not. For example, the range is from 400-450 (last three digits of a full number)

During opening times, the phone rings normally on one of the DID numbers and normal forward rules apply which are configured on Callmanager. During closing times the phone should ring a few times (so if someone is still in the office he/she can choose to pick it up) and after a few rings the system should play a we are closed message

So there is a open close issue and a play prompt.

I came up with configuring the open close routing on callmanager (time period and time schedule) but this is hard codec, and is not offering the few rings on a phone when system is closed

Has anyone an idea how to solve this?

Thanks

JH

[Chris Deren]

So, what should happen to these DNs after the closed message is played, does it need to go to the user's mailbox, disconnect, somewhere else?

You could play with "Closed" transfer rule of the individual mailboxes and play closed Greeting, etc.

[j.huizinga]

Hello Chris,

It actually a little weird

From the outside someone is calling a number in the range 4XX, this should go then to Unity Connection and check if open close. If open, then send the call to the original number. For example an extension 410 is called from the outside, unity checks if open/close and if open the call is send to 410, if closed a message is played and no mail or transfer takes place.

Jan