Unity: Reporting on alternate extensions

[Nicholas Johnson]

Is anyone aware of any functionality in Unity that allows admin to determine on which extension a certain voicemail came in on?

For instance, if my main extension is 409-859-4125, but I also have an alternate extension of 409-859-4128, is Unity able to tell you on which extension the message came in on?

Thanks in advance.

[Brandon Buffin]

Not to my knowledge. Are you using CUCM? If so, you could use CDR Analysis and Reporting to trace the call. Go to CUCM Serviceability > Tools > CDR Analysis and Reporting. Choose CDR > Search > By User/Phone Number/SIP URL. You can search on the calling number and timeframe of the call.

Brandon

[Aseem Anand]

Hi Nicholas,

I am not sure it it lists down the alternate extensions or not but you can check:

CUC Serviceability >>> Tools >>> Reports >>>> User Message Activity report

Aseem