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unity VMO unable to play message through IP phone

rversluis
Level 1
Level 1

Setup is Unity UM 4.03 with Call Manager 3.33 sr4a.

Application is Viewmail for Outlook 4.03b

At the main site I can have outlook open, select the deskphone next to a pc as the playback device, and be able to play a message through the phone.

At a remote site, when I attempt to set up the phone as a playback device, the initial text box requesting the directory number, unity server, and domain fails. It indicates a permissions issue.

The remote site users are in their own container in the same domain that the unity server is in. I don't see how this should make a difference or where I can fix the permissions issue if there is one.

Voicemail from the phone alone works just fine.

Any suggestions?

15 Replies 15

I would suggest upgrading to VMO 4.05 rather than tweaking the registry. The bug that the above registry update addresses has been fixed in 4.05.