04-05-2011 08:57 AM - edited 03-19-2019 02:41 AM
Dear All,
Can someone help me here?
is there anyway to generate the unregistered phone details from cucm?
If we have, please share the steps.
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04-05-2011 09:13 AM
RTMT may be able to help you out. Launch RTMT.
Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below)
Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish.
If you choose Next you can further fine tune what gets displayed.
Note that this report focuses on "Unregistered" devices. This means that the device was once registered. If a phone never registered, then it will not show up in this report.
HTH.
Regards,
Bill
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04-05-2011 09:13 AM
RTMT may be able to help you out. Launch RTMT.
Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below)
Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish.
If you choose Next you can further fine tune what gets displayed.
Note that this report focuses on "Unregistered" devices. This means that the device was once registered. If a phone never registered, then it will not show up in this report.
HTH.
Regards,
Bill
Please rate helpful posts.
Please remember to rate helpful responses and identify
04-05-2011 10:02 AM
Dear William,
Thanks for your information.
I have one more question. I am able to generate the registered phone list without any issue, but unable to do unregistered phone. Do i need to enable something?
Please help me here.
04-05-2011 11:15 AM
There is no special parameter that I am aware of which would enable/disable the ability to report on unregistered phones. Are you getting an error message or just an empty table? If you were expecting more devices to be listed then you may be running into a common problem. A device is only reported as unregistered if it, at one time, held a status of registered. This could mean a few things. The most common reason is that a device was configured but never seen on the network. The second most common is that a device that was once unregistered, never re-registered, and the record status has timed out or the phone was reset (from CCMAdmin, BAT, etc.).
To test, you can take a registered phone and disconnect it from the network. Give RIS a minute or so to propagate the data and then run the unregistered query again.
Now, this won't solve the problem if you really just want to see all devices that are not registered (whether they be "unregistered", etc.). From RTMT you can query on devices that are only configured in the database. You may also need to query on rejected or partially registered status as well. Personally, I use a tool I developed to get this information so I may be out of touch with recent updates to RTMT capabilities.
HTH.
Regards,
Bill
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04-27-2018 07:03 AM - edited 04-27-2018 07:04 AM
Bill:
Do you know how long the record status time-out is?
The second most common is that a device that was once unregistered, never re-registered, and the record status has timed out or the phone was reset (from CCMAdmin, BAT, etc.).
03-26-2018 06:08 AM
Hi!
I'm using the command “show risdb query phone” in order to export the information.
Do you know how can I filter the unregistered phones whit this command?
Thanks a lot!
06-25-2018 10:56 AM
Any way to export this to CSV, etc.?
06-25-2018 11:16 AM
06-27-2018 06:20 PM
How are you copying this from RTMT to paste onto Excel? I cant seem to do so.
06-27-2018 06:58 PM
No option of copying from RTMT. I meant navigate to Device > Phone and Find all phones. You can basically copy the details and paste it to an excel file. Then you can Filter with the status
Hope this helps
Cheers
Rath!
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06-27-2018 09:10 PM
06-28-2018 07:22 AM
Yes. Just copied the content using your mouse copy and paste it to a Excel file.
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
02-28-2020 12:56 PM
Just wanted to follow up ...
To past into Excel, use the Paste Special option - either by clicking on Paste Icon > Paste Special, or hitting Ctrl+Alt+V. Then select Unicode text.
Would be nice if Cisco could unify phone reporting between BAT, RTMT and CLI -- and add export as pdf or excel file from RTMT!
05-12-2020 02:46 AM
use the tool in the website given below to pull the registration report:
01-13-2023 12:37 AM
Hello, mind to share the SQL query for unregistered phone with this VoiceTools.
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