updating CCM user

[kzahida]

Hello,

Since a week when i tried to add a user to a CCM database or making modification and update, it's displaying me the following message:

Error

The following error occurred while trying to load the requested page.

Could not update user.

________________________________________________________

Error No: -2100

Error Description: Access Denied

Please could you help me to fix this issue

Any insight or ideas for a fix would be greatly appreciated.

thanks a lot

Zahida

[Ginger Dillon]

Hi Zahida -

Have you contacted TAC yet on this? If not, I would. CallManager relies on a properly running SQL publisher-subscriber subscription and there could be problems there or with your directory.

Ginger

[kzahida]

Hello

Please Kavan could you show me how contacting Case TAC, because i tried to do it since a long time but without result

i'll hope that you could help me for solving this issue because i c'ant add any account in my CCM

thanks a lot

Zahida

[Ginger Dillon]

Hi -

There are two ways I use to contact Cisco TAC:

1. Email for priority 3 (low) problems - http://tools.cisco.com/ServiceRequestTool/create/launch.do

2. Phone call for priority 1-2 problems. Priority 1 is considered to be network down, server down, etc. In my opinion, since you have been experiencing problems for some time, I would call Cisco directly. Here is a link of telephone numbers to call - http://www.cisco.com/warp/customer/687/Directory/DirTAC.shtml

You will need your contract number you used to order CallManager or SAU# you use for support. I would save the application and system event log information on the CallManager publisher and subscribers as they may want this information. Another good thing to do is to save off the CCM trace files now, as these get overlaid in time. One last thing, this forum is focused on unified communications (voicemail) and you might get additional help by using the IP Telephony forum for CallManager related issues.

Best wishes,

Ginger

[kzahida]

Hello Ginger,

thanks a lot for all it's very kind , but how can i save off the CCM trace files , please if you can show this thing it's will be very kind

thanks a lot Ginger

may God bless you

best regards

Wahiba

[Ginger Dillon]

Hello -

Here is a good link to use - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Beware that trace information can be CPU intensive and take up disk space, which could impact your call processing. I highly recommend you contact Cisco TAC by phone before doing anything!!!! They will assist you in setting the correct trace information and via a safe MeetingPlace connection can see what is happening on your CallManager server.

Sincerely, Ginger