User Mailbox Issue Unity Connection.

[alanbatres]

Hi.

I have a problem with a Mailbox of a user on a Unity Connection 8.5, the mailbox had a owner user who left the Company and when the replace of that user comes the same extension was assigned, but when the user want to use the voicemail the name of the old owner prompts when someone leave a voicemail, another problem is the user don't receive any voicemail on the phone or email attached with the voicemail.

I already delete the user, creates again the mailbox but the problem still persist.

I hope some can help me.

Regards.

[Brandon Pierce]

This isn't just a user problem but a mailbox issue.  You can simply delete the mailbox and reimport it from CUCM if you want a clean slate.  The other option is to reset the PIN and set open enrollment again and let the user go through and record his/her greeting.  This method will keep all the old voicemails intact as long as the user in AD is associated to the same phone number as the old user.  You may need to do a LDAP sync if the old user is still in the CUCM.

If that was to much do the following to make this simple:

1. Delete the mailbox for the old user
2. Verify the new user is in CUCM with the correct phone number from the LDAP pull
   1. If not, do an LDAP sync
   2. If the user still does not appear, get with your AD server team and make sure their end is correct then sync again
3. Re-import the user into Unity Connection, this will set a new mailbox up and give them the default PIN
4. Test with the user

As far as the email goes.  You need to check the new user once imported into Unity Connection.  Unified messaging should be enabled and have the correct email address listed.