ViewMail for Outlook 8.5(4) - No supported version of Microsoft Outlook installed

[nixon1234]

I am running Outlook 2010 v 14.0.5128.5000.64 bit and cannot install this, I get the no supported version of microsoft outlook installed.

[Brad Magnani]

Hi,

Have you confirmed you're meeting all of the system requirements?  Make sure you're a Local Administrator on your machine.  The setup program is looking in the registry for the HKEY_LOCAL_MACHINE settings that indicate if Outlook is installed.  When Outlook is properly installed, there should be a registry key present.  VMO assumes that Outlook is installed properly.  The key is HKLM\Software\Microsoft\Office\xx.x\Outlook\InstallRoot and the value name we look for is Path.  The xx.x is different for each version of Outlook.  OL2K3 uses “11.0”, OL2K7 uses “12.0” and OL2010 uses “14.0”

Once VMO is installed and running, VMO uses a different mechanism to determine the version of Outlook.  It queries within the Outlook object that creates the add-in for its version number.  This way, potential manual modification of the registry doesn't affect the functioning of VMO.

I would try installing it on another machine and see if you get the same behavior and determine if the registry key exists.

Hope that helps,

Brad

[nixon1234]

I am the local admin on my machine and the registry key you refer to is there. I also had

another person here try to install and they have the same issues.

[Brad Magnani]

It's failing to most likely verify the value of the "Path" key within that hive.  Can you run the VMO installation via command line with logging and attach the file?

Msiexec.exe /I c:\temp\ViewMail.msi /l*vx c:\temp\log.txt

Brad

[Brad Magnani]

Were you able to collect that log file?  I'm curious if there's something specific with your environment or if VMO has a problem.  If you don't want to post it publicly here, send me a private message and we can discuss offline.

Brad

[nixon1234]

I am not exactly sure how to use command line to execute this?

William Preston

Infrastructure Systems Specialist

VoIP Administrator

[Brad Magnani]

You should only have to copy and paste this line into the DOS prompt on the workstation:

msiexec.exe /I c:\temp\ViewMail.msi /l*vx c:\temp\log.txt

Brad

[nixon1234]

When I run this It tells me" This installation package could not be opened. Verify that the package exists and that you can access it or contact that application vendor to verify that this is a valid windows installer package".

William Preston

Infrastructure Systems Specialist

VoIP Administrator

[Brad Magnani]

Bill,

You'll need to replace the C:\temp with the actual directory of your VMO installer package.  See the post below by DOUG VON HOLTZ.  For example his path was "C:\Download\Cisco\VMO\8.5.4\setup\ViewMail.msi".

Brad

[nixon1234]

I did and it looks like it is going to install and then it says no supported version found

William Preston

Infrastructure Systems Specialist

VoIP Administrator

[Brad Magnani]

Are you running Outlook 2010 32-bit or 64-bit?  If running 64-bit, this would explain why, as Jason mentioned it wasn't written to support 64-bit.  Do you have the resulting log?

[nixon1234]

64 bit

William Preston

Infrastructure Systems Specialist

VoIP Administrator

[Doug von Holtz]

We are having the same issue. Windows 7 64-bit, Office 2010.

I verified the existance of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook\InstallRoot, the "Path" entry is correct, C:\Program Files\Microsoft Office\Office14\.

I ran the msiexec.exe /I C:\Download\Cisco\VMO\8.5.4\setup\ViewMail.msi /l*vx c:\temp\log.txt and got the attached log file. I see it looking for outlook, but returns what appears to be a negative answer.

AppSearch: Property: OUTLOOK2010INSTALLED, Signature: RegistrySearchOutlook2010
MSI (c) (04:70) [12:10:02:954]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Office\14.0\Outlook\InstallRoot 3: 2

Thanks in advance for any help

Doug

[Doug von Holtz]

Update,

It appears it may be looking at the wron hive. The log file shows it looking for HKEY_LOCAL_MACHINE32, when infact the hive name is just HKEY_LOCAL_MACHINE. Then again I am no Microsoft expert

[jswager]

VMO 8.5.4 is not support with Outlook 2010 64BIT.  Outlook 2003, 2007, and 2010 32bit are the only supported versions of Outlook.