07-16-2014 07:43 AM - edited 03-19-2019 08:23 AM
Hi,
I am running a test for my office and have installed Office 2013 32 bit on my machine. I installed the 32bit version of Viewmail, and it installed okay. I did the initial setup fine, but went back into the settings to change one thing. I realized that it has no server information in the server name after that. It is also greyed out so it won't let me put that information back in. I am using Viewmail 10.0.1.1, and Windows 7 if that helps.
Hoping someone has had this issue and found a solution for it. Thank you.
Solved! Go to Solution.
07-17-2014 07:07 AM
I would go with that then. Hope this helps!
Thanks
Tony
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07-17-2014 05:53 AM
Hello,
If you run your Outlook 2013 as an admin are you then allowed to modify the server field? That might also be the reason why the server name did not stay in the first place.
Thanks
Tony
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07-17-2014 05:55 AM
I tried that the same thing happened. But I also switched back to 2010 to try it there. The same thing happened in 2010. It seems that version of Viewmail is looking for that information on the exchange server. Sadly it wasn't there so nothing to populate with.
07-17-2014 05:58 AM
You should also be able to manually delete/add the account. Are you able to add an additonal or deleted the existing and add a new account?
Thanks
Tony
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07-17-2014 06:12 AM
I can delete it and recreate it. But the same thing happens when I do. I can't add in an extra one cause it says all existing email accounts have been associated with a viewmail.
07-17-2014 06:13 AM
Can you supply a screen shot?
Thanks
Tony
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07-17-2014 06:33 AM
I attached 3 screen shots. One of the setup where I put in the server information. One where I show the server blank when you go to change settings. The third is the error when trying to add a new account.
There is one thing I realized. This was done on someone elses machine as well. This only happens when it's a new install. If you are upgrading from version 9 to 10, the server field is populated.
07-17-2014 06:43 AM
07-17-2014 06:54 AM
While it is a workaround you still should not have to do that step. I know you said you are running viewmail version 10. What version is you Unity Connection platform?
Thanks
Tony
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07-17-2014 06:54 AM
We are running Cisco Unity Connection version: 8.6.2.20000-76
07-17-2014 07:02 AM
From the compatibility matrix it looks like you should be running Viewmail for Outlook version 9.0.2 for Unity Connection 8.6/8.5
- http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html#pgfId-222435
Do you have the same issue with 9.0.2?
Thanks
Tony
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07-17-2014 07:04 AM
No we don't. 9.0.2 works fine for us.
07-17-2014 07:07 AM
I would go with that then. Hope this helps!
Thanks
Tony
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