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564
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5
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VoiceMail from call forward all

Guillermo_87
Level 1
Level 1

Hi Guys,

 

I have this problem:

I configure hunt-pilot and when any user Unanswered Calls I redirect to cti route point and this cti has a voicemail.

When I call from any extension to cti route point I hear the custom recording.

 

But when the call arrive from any extension to hunt-pilot and call is not answer, it go to voicemail but doesn't is the cti route point voicemail.

 

extension 313 -----call to---- hunt-pilot1435----if no answer---->redirect to---> cti route-point

 

 

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Guillermo,

 

I'll just add this note to the great tips from my friend Java (+5 "J")

 

Here's what you need to do;

 

To Add an Alternate Extension to an Individual User Account (In CUC)


Step 1 In Cisco Unity Connection Administration, find the user account for which you want to add an alternate extension. This will be the CTI-RP DN number

Step 2 On the Edit menu, select Alternate Extensions.

Step 3 On the Alternate Extensions page, select Add New.

Step 4 On the New Alternate Extension page, in the Phone Type list, select the applicable phone.

Step 5 In the Display Name field, enter a description of the alternate extension.

Step 6 In the Phone Number field, enter the phone number of the alternate extension. This will be the Hunt Pilot DN 1435

Step 7 Select Save.

 

From;

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html#pgfId-1272644

 

Cheers!

Rob

View solution in original post

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

That's the right behavior, by default CUC (I'll assume you use CUC as you don't mention that) uses the original called number to try and find a mailbox, in this case, the hunt pilot DN. You can simply add that DN as an alternate number to whatever it should match in CUC.

HTH

java

if this helps, please rate

Hi Jaime,

I have cuc 10.5.2.12901-1

Can you send me any screen to understand this.

 

 

Rob Huffman
Hall of Fame
Hall of Fame

Hi Guillermo,

 

I'll just add this note to the great tips from my friend Java (+5 "J")

 

Here's what you need to do;

 

To Add an Alternate Extension to an Individual User Account (In CUC)


Step 1 In Cisco Unity Connection Administration, find the user account for which you want to add an alternate extension. This will be the CTI-RP DN number

Step 2 On the Edit menu, select Alternate Extensions.

Step 3 On the Alternate Extensions page, select Add New.

Step 4 On the New Alternate Extension page, in the Phone Type list, select the applicable phone.

Step 5 In the Display Name field, enter a description of the alternate extension.

Step 6 In the Phone Number field, enter the phone number of the alternate extension. This will be the Hunt Pilot DN 1435

Step 7 Select Save.

 

From;

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html#pgfId-1272644

 

Cheers!

Rob