What are the action plans to reduce the Virtual Memory below 65 % for CUC.

[csco11198172]

Hi All,

System Version 8.6.1.20000-109 (Unity connection).

The Virtual Memory utilization always near to the optimal value of 65 %.

How can we bring down the same.

Restarted the Tom cat service which does not help me in this situation.

Removed resigned users mailbox from the server, still we are getting the value around 66%.

Before one month it went above 75% and the device went into a hung state then we have done reboot manually then the device came back which was before 40 days and after the reboot it was only 55% which increased day by day and we are on 66 %.

Need assistance to fix the issue.

Regards,

Shinaj.cm

[Wilson Samuel · Accepted solution]

Hi Shinaj,

If your Hardware has memory, by all means go for increased memory may be from 4G to 8GB and that should definitely help.

At the same time, an inflated memory may mean corrupted database which may be accompanied by high CPU utilization.

HTH

[csco11198172]

Hi Wilson,

I appreciate your help.

The CPU utilization is below 10 %, so can we neglect the second option.

Current memory is  4096 MBytes.

Kindly suggest.

Regards,

Shinaj cm

[Wilson Samuel · Accepted solution]

Just recently I had a customer who had similar issue but that had turned out to be a database issue.

since in your case the cpu is not being pegged, I shall request you to share the info from the following :-

1. Output from the CLI show status 

2. The VMware VM HDD status

3. VMware datastore status 

[csco11198172]

Hi Wilson,

Thank you.

What all the commands i need to run for it .

expecting your help for it .

Show hardware is attached below.

HW Platform       : 7825I5
Processors        : 1
Type              : Intel(R) Xeon(R) CPU           X3430  @ 2.40GHz
CPU Speed         : 2400
Memory            : 4096 MBytes
Object ID         : 1.3.6.1.4.1.9.1.746
OS Version        : UCOS 5.0.0.0-2
Serial Number     : xxxxxxxx

RAID Version      :
Raid firmware version: 1.30.05.00
Raid Bios version: 6.30.00.00

BIOS Information  :
IBMCorp. -[GYE148AUS-1.11]- 02/09/2011

RAID Details      :
LSI Logic IR Configuration Utility 2.06.01
Read configuration has been initiated for controller 0
------------------------------------------------------------------------
Controller information
------------------------------------------------------------------------
  Controller type                         : SAS1064E
  BIOS version                            : 6.30.00.00
  Firmware version                        : 1.30.05.00
  Channel description                     : 1 Serial Attached SCSI
  Initiator ID                            : 112
  Maximum physical devices                : 62
  Concurrent commands supported           : 277
  Slot                                    : 1
  Bus                                     : 1
  Device                                  : 0
  Function                                : 0
  RAID Support                            : Yes
------------------------------------------------------------------------
IR Volume information
------------------------------------------------------------------------
IR volume 1
  Volume ID                               : 1
  Status of volume                        : Okay (OKY)
  RAID level                              : 1
  Size (in MB)                            : 237464
  Physical hard disks (Target ID)         : 2 3
------------------------------------------------------------------------
Physical device information
------------------------------------------------------------------------
Initiator at ID #112
Target on ID #2
  Device is a Hard disk
  Enclosure #                             : 1
  Slot #                                  : 1
  Connector ID                            : 1
  Target ID                               : 2
  State                                   : Online (ONL)
  Size (in MB)/(in sectors)               : 238475/488397168
  Manufacturer                            : IBM
  Model Number                            : WD2502ABYS-23B7A0
  Firmware Revision                       : 02.03B07
  Serial No                               :      xxxxxxxxxxx
  Drive Type                              : SATA
  Protocol                                : SATA
Target on ID #3
  Device is a Hard disk
  Enclosure #                             : 1
  Slot #                                  : 0
  Connector ID                            : 0
  Target ID                               : 3
  State                                   : Online (ONL)
  Size (in MB)/(in sectors)               : 238475/488397168
  Manufacturer                            : IBM
  Model Number                            : WD2502ABYS-23B7A0
  Firmware Revision                       : 02.03B07
  Serial No                               :      xxxxxxxxxxx
  Drive Type                              : SATA
  Protocol                                : SATA
------------------------------------------------------------------------
Enclosure information
------------------------------------------------------------------------
Enclosure#                                : 1
  Logical ID                              : 1ece389c:50050760
  Numslots                                : 4
  StartSlot                               : 0
  Start TargetID                          : 0
  Start Bus                               : 0
------------------------------------------------------------------------

Attached information is handy or else share me the POA, i will collect the same.

Regards,

Shinaj.cm

[csco11198172]

Hi Wilson,

Waiting for you reply on it to find out the next actions and the server is not a VM mounted one. The model is MCS7825I5.

Regards,

Shinaj cm

[Wilson Samuel]

Hi Shinaj,

have you tried to restart the server yet?

also, please check what has been the average mailbox size for the users and if there has been any  change in the default voicemail retention policy ?

more over, if you want you may want to raise a TAC SR 

however in my opinion, if the restart doesn't solve it, consider the option of rebuilding it. 

Also please let us know if have ever abruptly shutdown (eg power loss) the unity connection, if that has ever been the case, it is much easier to rebuild it.

if you are considering the option for rebuilding, please use the COBRAS and no voicemail restores (it will make it easier)

[csco11198172]

Hi Wilson,

Thank you.

The server was in hung state before 45 days and we restarted it .

We were not able to access its GUI or CLI during that stage but all LED  saying the server was healthy.

Also restarted the tomcat service which is also not bringing the same down.

Diagonse  test for tomcat was successful.

I will check the mail box for the users and will come back to you.

Regards,

Shinaj cm