Why DBwalker says some errors on Callhandler actually it works fine

[jjia]

Hi,

Unity 3.1(5) UM. Before migrating to Unity 4.0(4), we ran DBWalker3x. And found some errors on some call handlers. Although those call handlers are working normally. Please see the following example, could someone explain to me what's the reason and action should I take?

Handler Alias=3105 Media Inquiries Line

Jump to this call handler in the SA using this link: Open SA to this call handler

Text Name=3105 Media Inquiries Line

1207:(error) Voice name WAV file missing. Path referenced for file=d:\CommServer\Stream Files\3105 Media Inquiries Line_ChlName_bae5329b.wav

Extension= 3105

Handler language set to 'inherited'

Call handler associated with location object with alias=default

Call handler owner is a subscriber with an alias=ca1gcarasco

Call handler recipient is a subscriber with an alias=ca1gcarasco

After message action:

Set to go to call handler with alias=goodbyech

Schedule name=All Hours - All Days

Menu key: 1

Set to 'ignore'

Menu key: 2

Set to 'ignore'

Menu key: 3

Set to 'ignore'

Menu key: 4

Set to 'ignore'

Menu key: 5

Set to 'ignore'

Menu key: 6

Set to 'ignore'

Menu key: 7

Set to 'ignore'

Menu key: 8

Set to 'ignore'

Menu key: 9

Set to 'ignore'

Menu key: 0

Set to go to call handler with alias=ch_CA1vm2700Reception

Menu key: *

set to go to the subscriber sign in conversation

Menu key: #

set to skip greeting

Greeting rule Standard

set to take a message

Greeting rule uses greeting WAV file found at:d:\CommServer\Stream Files\3105 Media Inquiries Line _Standard_MrGreeting_f3de10bd.wav

Greeting rule Off Hours

set to take a message

1218:(error) greeting is set to use a missing WAV file path:d:\CommServer\Stream Files\mr_3105 Media Inquiries Line_Off Hours_11703.wav

You can automatically fix this problem by selecting the 'Remove references to missing greeting or voice name WAV files' option in the automatic repair section.

Greeting rule Alternate

set to take a message

Greeting rule uses greeting WAV file found at:d:\CommServer\Stream Files\3105 Media Inquiries Line _Alternate_MrGreeting_bae05907.wav

Greeting rule Busy

set to take a message

1218:(error) greeting is set to use a missing WAV file path:d:\CommServer\Stream Files\mr_3105 Media Inquiries Line_Busy_40834.wav

You can automatically fix this problem by selecting the 'Remove references to missing greeting or voice name WAV files' option in the automatic repair section.

Greeting rule Internal

set to take a message

1218:(error) greeting is set to use a missing WAV file path:d:\CommServer\Stream Files\mr_3105 Media Inquiries Line_Internal_62662.wav

You can automatically fix this problem by selecting the 'Remove references to missing greeting or voice name WAV files' option in the automatic repair section.

Greeting rule Error

Set to go to call handler with alias=openinggreetingch

1218:(error) greeting is set to use a missing WAV file path:d:\CommServer\Stream Files\mr_3105 Media Inquiries Line_Error_13262.wav

You can automatically fix this problem by selecting the 'Remove references to missing greeting or voice name WAV files' option in the automatic repair section.

Contact rule Alternate switch ID= 0

Contact rule Off Hours switch ID= 0

Contact rule Standard switch ID= 0

[lindborg]

Looks like you've got some WAV files that went missing - if they aren't used then its not big deal - in later versions of dbWalker (for more recent versions of Unity) you can clean those up automatically.

Unity does handle a missing WAV file on the fly - so if a greeting file is missing for a greeting that gets activated, it'll switch to using the voice name of the handler or the voice name of the owner/recipient in a system constructed greeting. You may see a warning in the event log about it, though. Not the end of the world but it's worth cleaning them up.

You can do it manually by going to the handlers it flags and the greetings/voice names it notes and applying a wave file to them or setting them (in the case of a greeting) to use "system" instead of "user recorded" greetings.

Either way, it's not something that will damage your upgrade, although the invalid wave file references will all still be there after the upgrade.