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Cisco Desktop Agent application

Joe Della Valle
Level 1
Level 1

How do you change the default URL links in the Ciscao Agent application? Is it done in CM or UCCX consoles?

We have a few agents that want to reset the default links in the Agent application?

1 Accepted Solution

Accepted Solutions

You download it from UCCX. http:///appadmin

View solution in original post

5 Replies 5

Jonathan Schulenberg
Hall of Fame
Hall of Fame

You need to use the Cisco Desktop Workflow Administrator application. You can download this through the /appadmin UI under Tools > Plugins.

Cisco Desktop Administrator User Guide/CAD 8.5 for Unified CM

What application has this download, CM, UCCX, or the Supervisor Desktop app?

I've upgraded to a new pc and can't find this download to install on my new pc?

You download it from UCCX. http:///appadmin

What tab is appadmin under, I only see Application Management under the Applications tab?

Found it under Tools=>Plugins=>CCX Desktop Admin. You need to download and install it....