Cisco Prime Collaboration Assurance Standard

[hassanalirazi]

Hi All,

We have recently deployed Cisco Prime Collaboration Assurance Standard Server. The issue that I am facing is that after some time the server collapses and logs me out, even though I can connect via the cli.

The version of prime we are using is : 10.5.1.53684.

I am attaching some logs that I got from the cli mostly related to apache.

Has someone faced this issue?

Thanks

Hassan

[Aman Soi]

HI Hassan,

I am not sure whether this bug is somewhat helpful or not .

NCS/PRIME - ActiveMQ update needed in XMP to 5.9.0

CSCui91261

Suggest opening TAC case.

regds,

aman

[hassanalirazi]

Hi Aman,

Thank you I will have a look at the bug. I was following the troubleshooting document and as compared to that document the service running when I do a sh application status cpcm are a lot less.

http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_Prime_Collaboration#How_to_verify_the_Cisco_Prime_Collaboration_Assurance_installation_.28for_advanced_and_standard_modes.29.3F

STAT   PID USER     COMMAND             ELAPSED
===============================================
SNl   1119 root     emsam_perfmonen       12:50
S<l   1288 root     emsam_tomcat          12:39
SNl   1400 root     emsam_poller          12:16
SNl   1625 root     emsam_fault           11:56
S<l  32045 root     Decap_main            14:41
SN   32164 postgres postgres              14:40
SN   32274 primea   postmaster            14:29
SNl  32317 root     emsam_mq              14:12
SNl  32380 root     cpc_multiproclo       14:04
SNl  32414 root     emsam_inventory       14:04

Regards

Hassan

[Aman Soi]

Hi Hassan,

Is the issue resolved?

regds,

aman