Unified Communications Infrastructure

Hi All, I’m looking at a couple of upgrades for customers to 10.5, I’ve watched “BRKUCC-2011 - Best Practices for Migrating Previous Versions of CUCM to version 10.5.” - https://www.ciscolive.com/online/connect/sessionDetail.ww?SESSION_ID=78758  whic...

HiI want to make a free line for our managers in the company. we have a cucm 8.6 and voice gateway 2811 with 16 FXO ports. Manager wants to have direct line when press the phone button one line connect to free line on router. i dont know how can i co...

Hello Folks,We will be migrating our CUCM 7.1.5/MCS platform over to CUCM 10.5.x/UCS.  I have reviewed the PCD Administration Guide Rel 10.0.1.  We will be using the simple migration and maintain same IP scheme. Our cluster is split across WAN - loca...

Hi All, I have a query regarding VM migration in Unity connection. I have two clusters one is in EU and other is in US. Both are on same version (10.5).Now I want to move some users & call handlers from EU cluster to US cluster.I require a procedure ...

Hi everyone, I set up an AA service for a client where a call comes into a PRI, hits a CTI RP which has CFwAll to the VM pilots. This part works just fine and a custom greeting is played. Users are able to dial to any extension on CUCM if they want t...

I have a customer requesting to have the Missed Calls listing put on a softkey or possibly as a Service URL. Does anyone know if this can be done on 7841 phones?

I am having some issues with Calling Search Spaces.Here is what I have done. I had a set of call park numbers:5553X in PT-All-Lines5554x in PT-All-LinesHowever, we use a 10 digit dial plan. Because there is known issue with creating call park numbers...

Hi,Few of the users experienced outage for about 20 mins, users were still logged in but couldn't make calls. No issue on call manager services seen at that period.Could you please advise how to go about troubleshooting, which service logs from RTMT ...

Hi,  We are having an issue where Cisco 6921 IP phones connected via Cisco UC540 are losing their registration.A phone reboot resolves the issue. This seems to occur over the weekend - other phones (7940, 7936, 7911) do not have this issue. The 6921 ...

Suddenly it seems that CM is not updating users from AD.  There have been no changes on the CM side.  It has always been just about instantaneous when I need to update a user's IP phone field for the corporate directory on the phone but, it's not sho...

We have just erected Collaboration Manager 10.5 with Assurance (And I'm loving it!), and have many voice probes deployed around our network. I'm trying to establish a base-line for voice quality and am trying to understand what my actual data points ...