Cisco Unified Workforce Optimization Licensing

[Paul Austin]

Hello All, I'm Implementing Cisco Unified Workforce Optimization primarily for call recording but I am confused on the licensing. I received a part code of CCX-10-CR-LIC but does this get registered to the CCX, should it go against the QC application or have I got the incorrect part completely? 

Thanks in advance 

Paul

[George Thomas]

The WFO product gets its licensing from the CCX server when it connects, the license should be installed on the CCX server.

[Paul Austin]

OK thanks George. Once I have added the license to CCX can I then go to the WFO add the users and add the capabilities? Also are the licenses cumulative i.e. if I have 10 licenses, can I define 20 users and as long as more than 10 are not in use at any one time. they will be OK?

Thanks

[George Thomas]

Correct, you can go to WFO and license users. I dont think you can define 20 users if you only have 10 users, as part of the provisioning in WFO, you have to license a user for recording capability so it doesnt take into effect if an user is logged in or not.

[Paul Austin]

Brilliant. A nice straight forward answer. 

Thanks George.

[Paul Austin]

Hi George, I'm having problems syncing the CC database. The user is uccxworkforce by default but I dont remember defining this user. The check list of QC says to check the user password. I did create the user a s a normal end user in cucm then in ccx gave it admon rights so it should have access to the data base but I still get an error about SyncServer error Exception while getting DB connection (-1)

any ideas?

p.s. I hate this product it is so difficult to install.