CiscoPCA and JAVA 7(21)

jhitt-limited · ‎05-29-2013

I am having problems with the mediamaster in Cisco PCA (version 8.5(1)). When I go into greetings and select a greeting, I see the mediamaster box. When I try to select Options->Playback & Recording, nothing happens. I am running the latest Java version 7 update 21. When I downgrade my Java to version 6, I am able to get the box that is supposed to appear when selecting Options->Playback and Recording. But with Java version 6 I have problems opening a file and saving it as my recordings whereas Java 7 doesn't give me that problem. Anyone else have these problems? I just want to make sure I'm not missing something simple before I open a ticket.

Thanks!

Steve Burdick · ‎06-23-2013

I can replicate the problem. I'm using IE8 32-bit and Java 7 update 25, but I've had the same issue with several recent versions of Java 7.

If you open the Java console and press the "Playback & Recording" button, you can see the Exception that's happening behind the scenes. I imagine the workaround would be fore Cisco to update the applet for Java 7, which would require a server patch of course...

Java console output:

Exception in thread "AWT-EventQueue-2" java.lang.NullPointerException

at com.cisco.unity.mediamaster.ui.dialogs.PlaybackDeviceOptionsPanel.init(PlaybackDeviceOptionsPanel.java:94)

at com.cisco.unity.mediamaster.ui.dialogs.PlaybackDeviceOptionsPanel.(PlaybackDeviceOptionsPanel.java:87)

at com.cisco.unity.mediamaster.ui.dialogs.PlaybackAndRecordSettingsInputDialog.initPDPanel(PlaybackAndRecordSettingsInputDialog.java:365)

at com.cisco.unity.mediamaster.ui.dialogs.PlaybackAndRecordSettingsInputDialog.initDialogPanels(PlaybackAndRecordSettingsInputDialog.java:328)

at com.cisco.unity.mediamaster.ui.dialogs.PlaybackAndRecordSettingsInputDialog.init(PlaybackAndRecordSettingsInputDialog.java:240)

at com.cisco.unity.mediamaster.ui.dialogs.PlaybackAndRecordSettingsInputDialog.(PlaybackAndRecordSettingsInputDialog.java:182)

at com.cisco.unity.mediamaster.ui.action.PlaybackAndRecordingSettingsUIAction.actionPerformed(PlaybackAndRecordingSettingsUIAction.java:60)

at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

at javax.swing.AbstractButton.doClick(Unknown Source)

at javax.swing.plaf.basic.BasicMenuItemUI.doClick(Unknown Source)

at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(Unknown Source)

at java.awt.Component.processMouseEvent(Unknown Source)

at javax.swing.JComponent.processMouseEvent(Unknown Source)

at java.awt.Component.processEvent(Unknown Source)

at java.awt.Container.processEvent(Unknown Source)

at java.awt.Component.dispatchEventImpl(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Window.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$200(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue$4.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

rahartmz6 · ‎09-26-2013

Just an FYI - I have the same problem with IE 9 and Firefox 23

awarner · ‎01-22-2014

Has anyone been able to solve this issue? We are running into the same problem and it seems downgrading Java is not a viable option because it causes other issues. Does this require a Unity upgrade?

Steve Burdick · ‎01-22-2014

Not I. And hypocritically, Cisco has blamed Java for the persistence of web attacks using outdated JRE6 (

http://www.cso.com.au/article/536468/persistence_outdated_jre_6_helps_java_dominate_web_attacks_cisco/.

I'm thinking to uninstall Java from workstations and have a dedicated VM for Unity recording, running in a very firewalled environment. Unity recording is in fact the only reason that I have Java installed on them in the first place.