Unified Communications Infrastructure

Hello!I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.A brief overview of the expected call flow:Call comes to 2600, which is set to forward to 2699 if busy or no answer.Call to 2699 is sent to CUE, which is set to ans...

Is there a way to sieze the account? this person moved from one site to another and I am unable to add her to her new unity server. Thank you

Looking for SKUs to migrate phone licenses and voice mail licenses.

Currently have an upgrade running on Prime Assurance, and am seeing some things in the traceback on the console that concern me.This is Prime Collaboration Assurance, the upgrade package, downloaded from CCO and matching the MD5 hash.  It's been runn...

Can I use SNMP polling to monitor UCCE 7.5.10 servers?  Can you direct me to a good document on this? Thanks,

dear alli am new in Cisco voice- well i need to configure voice network i need your help...i have insatlled cucm 9.1 and cueac server and client successfuly i have cisco router 2911(gateway) with E1 card, i just need your opinion in call flow from my...

Hi All Collaboration Experts,I just built up two IM& Presence Servers to integrate with the CUCM cluster. It is fail to login with LDAP users through the Presence server, but it  can login with Local users through the Presence server and it can login...

I assume Unity connection needs an internet connection to integrate with Office 365.Do UC need a public IP as well?

Hello,i have configured unity connection with exchange 2013 for single Inbox and internal corporate voice mail  are been received in Exchnage Inbox and phones.I have entered a smart host ip of exchange in unity connection,when i try to send a voice m...

If a customer has two CUCM clusters (one for general use, and a second for call center use), and each cluster has a CUPS cluster attached, what is the correct way to federate these so that the clients on both systems can see each other?  Everyone is ...

I am doing a greenfield deployment for UC. we are using 2 x CUCM 10.0 with 2 x CER 10.0. I have to test the environment and needed to know what services do I disable from the CER serviceability control center to have my Standby CER take over from the...

dear all i have installing CUEAC 9.1 on server 2008 32 bit, during installation of cisco attendant console server when it goes for DB check when i click next it gives me erro "unable to connect to server" i dont know what is this error, kindly sugges...

Hi,I'm using Unity Connection 9.1 and System Call Handlers to allow to join internal extensions (not reachable from the PSTN).I succeeded but I would like to change the default message played when the extension dialed is not known. I tried with Error...

Is there any reason why BLF can't work with EM even after configuring the SUBSCRIBE CSS under the appropriate end user?